Refund & Cancellation Policy

1. Overview

We aim to deliver reliable billing software, support services, and hardware products. This Policy explains refund, cancellation, and exchange rules.

2. Software Subscription Refunds

2.1 First month — 50% refund (conditional)

Customers who request a refund within 30 days of purchase may be eligible for a maximum 50% refund of the subscription price, subject to deductions for any work performed by our team (e.g., product import, data entry, setup).

2.2 After the first month

No refunds — full stop. After 30 days from activation, refunds (full or partial) will not be provided for subscription fees or unused service time.

3. Services & Customization Fees (Non-Refundable)

• Data entry or product import services are non-refundable.
• Customization, feature development, installation, training, and support already delivered are non-refundable.

4. Hardware / Device Policy (No refunds — Exchange only)

4.1 No monetary refunds

We do not provide cash refunds for hardware once delivered.

4.2 Exchange — when allowed

Hardware may be exchanged (not refunded) if one of the following is confirmed:

• Manufacturing defect or electronic fault verified by our technical team.
• Non-functional device due to component failure not caused by customer misuse.

4.3 Exchanges not permitted

We cannot exchange devices for issues caused by:

• Physical damage (drops, cracks, dents).
• Water/liquid damage, burns or tampering.
• Unauthorized opening, modification, or improper usage.

If damage is customer-caused, repair or replacement charges will apply.

5. Cancellation

• Customers may cancel subscriptions anytime. Cancellation stops future automatic renewals.
• No refunds are provided for the remaining period after cancellation (except eligible first-month refunds as described above).
• Access typically remains active until the current paid billing cycle ends.

6. Payment Disputes & Duplicate Charges

Duplicate or gateway-related incorrect charges will be investigated. Notify support within 3 working days for quick resolution. Verified duplicate payments may be refunded within 7–14 business days.

7. Refund Processing

Approved refunds (first-month cases only) are processed via the original payment method, UPI, or bank transfer. Expect 5–7 business days for the amount to reflect in the recipient account, depending on the bank/gateway.

8. Service Termination by Company

The company may suspend or terminate services for policy violations, illegal use, or non-payment. No refunds are due for accounts terminated for breach.

9. Changes to This Policy

We may update this Policy from time to time. Continued use of services implies acceptance of updates. Always check the Effective Date at the top of this page.

10. Contact & Support